Customer Support Agent – Day and Night Shift

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Engage with clients via chat and other communication channels (both day and night shifts) — providing assistance, guidance, and resolutions;

• Clearly explain the platform's rules and policies in a simple and understandable manner;

• Address user difficulties and errors while finding appropriate solutions;

• Document bugs and promptly relay them to the technical team;

• Act as the voice of the customer within the company — gather feedback and communicate it to the relevant teams;

• Enhance the knowledge base to enable users to quickly and easily find answers on their own.

⛳️ Requirements

• Minimum of 6 months experience in customer support;

• Intermediate+ level of English;

• High level of responsibility and self-organization;

• Proactive approach to work: not only identify issues but also think about solutions — fix them if you can, or promptly escalate to someone who can help.

🏝️ Benefits

• Fully remote work — operate from anywhere in the world;

• Competitive salary;

• Modern tools and processes for a comfortable working environment;

• A friendly team that will support you during onboarding and always provide guidance;

• Paid vacation and sick leave.