Customer Support Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide exceptional customer support through email, chat, and phone, reflecting Felix's dedication to excellence.

• Ensure timely completion of all tasks in accordance with service level agreements (SLAs) to uphold high service quality.

• Collect and analyze customer feedback to facilitate continuous improvement, sharing insights with internal teams.

• Assist in the development and maintenance of training materials to empower both customers and team members.

• Participate in the creation and enhancement of Help Centre resources, which include help articles, FAQs, guides, and video content.

⛳️ Requirements

• A quick learner with the ability to quickly master new systems and tools, and a genuine interest in software.

• Excellent written and verbal communication skills, enabling you to build rapport and trust with customers and team members.

• A collaborative team player who can work independently as well as part of a multi-regional team.

• A proactive problem-solver who is curious and dedicated to continuous learning and improvement.

• Able to thrive under pressure, maintaining focus and achieving results even in challenging circumstances.

🏝️ Benefits

• Health insurance

• Professional development opportunities

• Flexible work arrangements