Customer Support Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Address user inquiries across our support channels with promptness, empathy, and precision.

• Resolve issues related to games, payments, and in-app features for Rips and Triumph Arcade.

• Act as a user advocate internally by highlighting recurring issues to address root causes.

• Identify trends in user feedback and escalate them to proactively manage issues as we expand.

• Provide suggestions and enhancements that assist the support team in scaling for the future.

⛳️ Requirements

• Experience with digital platforms. You are adept at navigating applications, tools, and online systems, and can quickly learn new ones.

• Availability to commit to a full-time schedule of 40 hours per week.

• Excellent written communication skills with empathy and meticulous attention to detail, ensuring accuracy and efficiency even under pressure.

• Proven ability to thrive in a fast-paced setting, managing multiple priorities without compromising quality.

• Prior experience in customer support is advantageous.

• Knowledge of the TCG and/or gaming industry is a plus.

• Access to your own computer and a dependable internet connection.

🏝️ Benefits

• Work from anywhere. Enjoy a fully remote position within a supportive online work environment and a team that stands by you.

• High growth opportunities. We prioritize internal promotions. Our support leadership and management consist of employees who began in roles just like yours.

• Significant impact. The insights you collect from users will help shape the product as we scale to reach hundreds of thousands of users.

• Competitive compensation. Starting pay is $21 per hour.