Customer Support Agent

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Offer roadside assistance to drivers, addressing their needs and resolving issues efficiently.

• Address inquiries and support requests through a variety of communication channels (phone, email, chat).

• Keep precise records of driver interactions and support activities.

• Collaborate with other departments to ensure prompt resolution of driver-related issues.

• Oversee and monitor the status of drivers and their shipments.

• Provide outstanding customer service and ensure driver satisfaction.

⛳️ Requirements

• Demonstrated experience in customer support or a similar field.

• Knowledge of the trucking industry is a notable advantage.

• Experience in cold calling is highly valued and extremely important.

• Exceptional communication and interpersonal abilities.

• Capability to perform under pressure and manage multiple tasks concurrently.

• Strong problem-solving skills with a keen attention to detail.

• Proficient in utilizing customer support software and tools.

• Ability to work independently as well as collaboratively within a team.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Supportive work environment with a focus on team collaboration.