Customer Support Agent

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Address player inquiries swiftly through live chat, emails, and various communication channels.

• Manage player expectations by delivering timely updates and solutions.

• Take responsibility for incoming chats to ensure all messages receive a response.

• Keep precise records of player issues and the corresponding resolutions.

• Work collaboratively with other departments on administrative tasks and translations.

• Ensure the prompt completion of tasks that are vital to the company's objectives.

⛳️ Requirements

• Exceptional written communication skills in both English and Thai.

• Driven, energetic, and customer-oriented with a strong problem-solving mindset.

• Keen attention to detail and the ability to uphold professionalism.

• Familiarity with live chat platforms is advantageous.

• Excellent written and verbal communication skills in Thai are a plus.

• Previous experience in a chat support position is a plus.

🏝️ Benefits

• Competitive salary packages.

• Profit sharing.

• Sports/gym allowance.

• Complimentary therapy sessions.

• Birthday gifts :-)

• Opportunities for career growth and development.

• A multicultural team environment.

• 25 days of paid vacation.

• Excellent work-life balance and flexibility.