Customer Support Agent

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Handle user inquiries (email channel) in accordance with SLA and internal quality standards.

• Manage the ticket structure (tags, request types, categories, etc.) to ensure proper subsequent inquiry analysis.

• Escalate complex or unconventional cases following internal guidelines.

• Stay updated on product functionality, updates, and support policies.

⛳️ Requirements

• English proficiency level B2–C1, with clear and effective written communication skills.

• Ability to learn quickly, adapt to changes, and work in a fast-paced environment.

• Skill in managing multiple tasks simultaneously.

• Understanding of the product and the ability to see the context of user requests.

• Empathy and customer-oriented mindset.

• Responsibility and willingness to take ownership of results.

• Attention to detail, structured thinking, and problem-solving skills.

• Ability to identify insights and recognize recurring patterns.

🏝️ Benefits

• Corporate doctor.

• Medical insurance after the probation period (2 months).

• 20 days of paid vacation.

• Opportunities for career growth — we value development and learning and provide a space to unlock your potential.