Customer Support Agent

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Efficiently lead customer interactions while upholding a professional demeanor.

• Recognize customers at risk and implement effective problem-solving strategies.

• Assess customer requirements to suggest appropriate products and services.

• Maintain customer records to ensure a seamless experience.

• Tackle complex service challenges with a positive, solutions-oriented mindset.

• Carry out additional related tasks as necessary.

⛳️ Requirements

• Established history in sales, retention, or a customer service environment driven by metrics.

• Native-level proficiency in English (both written and spoken).

• Skilled in CRM software and standard office applications.

• Capability to multitask and manage various customer personalities.

• Previous experience in the Medical or Healthcare fields is strongly preferred.

• Willingness to work on weekends.

🏝️ Benefits

• Work remotely.

• Enjoy 15+ working days of vacation.

• Receive an internet subsidy.

• Access a health and wellness budget.

• Get a birthday gift.

• Participate in team spirit activities.

• Benefit from professional growth opportunities.

• Enjoy 2 paid days for volunteering.

• Obtain a permanent contract.

• Join a global flatwork culture.