Customer Success Technical Advisor

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the main technical representative after deployment, ensuring clients attain measurable cybersecurity resilience.

• Contribute to the technical milestones outlined in the broader Customer Success Plan for platform adoption and updates.

• Perform regular architectural assessments and configuration reviews to guarantee optimal use of the TrendAI platform.

• Assist clients through a well-defined onboarding and deployment process to achieve rapid time-to-value.

• Create and facilitate workshops and training sessions.

⛳️ Requirements

• Proficient in both written and spoken German and English.

• At least 10 years of experience in technical support, security architecture, systems engineering, or a related client-facing consulting role.

• In-depth knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.

• Comprehensive understanding of various operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructures (AWS, Azure, GCP).

• Exceptional written and oral communication skills, with the ability to convey complex technical risks in straightforward, business-focused terms for executive stakeholders.

• Highly organized with a strong commitment to digital organization, documentation, and technical reporting.

• A Bachelor’s Degree in Engineering, Computer Science, or a related field is preferred.

• Technical certifications are highly regarded (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development