Customer Success, Tax

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee account performance utilizing KPIs (Health Score)

• Proactively identify risks and uncover opportunities for enhancement

• Serve as a liaison between the engineering team and the end user

• Recommend product enhancements based on genuine tax-related challenges

• Facilitate strategic meetings to showcase results and savings achieved

• Develop content and training resources to empower users in mastering the platform's capabilities

⛳️ Requirements

• Prior experience in Software as a Service (SaaS) organizations

• Expertise in taxation: comprehensive understanding of taxes (ICMS, IPI, PIS/COFINS, ISS) and related filing responsibilities (SPEDs, EFD, GIA)

• Proficient in integrations (APIs) and data import/export processes (JSON/CSV)

• Familiar with Enterprise Resource Planning (ERP) systems (SAP, TOTVS, Oracle)

• Skilled in metrics such as Churn, MRR, NPS, and expansion

• Capable of utilizing Excel/BI tools to illustrate the product's ROI to clients.

🏝️ Benefits

• Option for remote work

• Opportunities for continuous education