Customer Success TAM, Splunk Platform

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Demonstrate enthusiasm for customer satisfaction by delivering effective solutions.

• Tackle complex technical challenges faced by organizations, taking proactive measures to identify and resolve issues before they affect customers.

• Be a self-driven Splunk specialist, eager to learn and adapt within a fast-paced environment.

• Guide both account team members and customers in maximizing the use of the Splunk Platform.

• Offer insights for enhancing a customer’s technical health overall.

• Provide strategic, case-driven technical consulting for up to 90 days.

• Conduct extensive research using various resources to consistently find solutions to questions and resolve intricate technical problems.

• Secure agreement with account team members and customer decision-makers regarding the tangible benefits of proposed solutions.

• Facilitate customer onboarding workshops, achieving designated success milestones.

• Contribute to practice KPIs by enhancing processes, developing collateral, and implementing tools.

⛳️ Requirements

• Several years of experience in administering and utilizing Splunk Core (Enterprise/Cloud).

• Strong expertise in Splunk architecture, data onboarding, and features of the Splunk Core product.

• Proficiency in SPL (Search Processing Language) is essential.

• Significant experience in technical consulting or big-data analytics.

• Solid understanding of common enterprise applications.

• Skills in statistical and analytical modeling are advantageous.

• Proficiency in scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.

• Hands-on experience with the implementation of Splunk products, including focus areas and Splunk Cloud.

• Experience with projects involving cloud migration.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions from Cisco.

• Paid parental leave.

• Coverage for short and long-term disability.

• Basic life insurance.

• 10 paid holidays each year.

• 1 floating holiday available for non-exempt employees.

• 1 paid day off to celebrate the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off dedicated to personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program available for exempt employees.

• 80 hours of sick leave provided upon hire and each January.

• Up to 80 hours of unused sick leave can be carried forward each year.

• Optional 10 paid days per year to volunteer.