Customer Success & Support Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Assist customers in maximizing their use of our platform.

• Oversee and coordinate the client pipeline by scheduling meetings and conducting product demonstrations.

• Facilitate product demonstrations and aid the sales team in retention initiatives.

• Work collaboratively across departments to enhance processes and the product.

• Begin in a foundational role to familiarize yourself with the platform, then progressively assume more intricate and rewarding responsibilities.

⛳️ Requirements

• Fluency in spoken and written English is essential.

• Experience in customer support, customer success, account management, or a related field is required.

• A passion for engaging with customers and resolving issues is necessary.

• Must be organized, detail-oriented, and proactive.

• Desire to learn and advance within a SaaS/product environment is important.

• Willingness to work fixed US shifts (16:00 – 01:00 CET) is required.

🏝️ Benefits

• Practical experience with product demonstrations, customer success, and retention strategies.

• Skills in pipeline and CRM management.

• Opportunities for growth in support and product-focused positions.

• Competitive fixed salary aligned with standard support roles, without direct sales targets.

• Consistent work schedule: Monday - Friday, 16:00 – 01:00.

• A modern office environment accompanied by a supportive team.