Customer Success Support Specialist

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Provide customized onboarding experiences for members, including unboxing, activation, and app navigation, ensuring comprehensive support.

• Administer a dedicated enterprise support line, ensuring smooth transitions for members and offering consultative assistance.

• Manage logistics related to orders, exchanges, refunds, and warranty replacements efficiently.

• Effectively troubleshoot and resolve both hardware and software issues.

• Address membership discrepancies and escalate eligibility concerns to partners for prompt resolution.

• Collaborate closely with operations and customer success teams to maintain consistency in all client engagements.

⛳️ Requirements

• Prior experience in enterprise client support, particularly within the Health Tech or technology sectors.

• Demonstrated background as a Customer Success Representative or in a Customer Support Role.

• Strong troubleshooting skills for both software and hardware issues; familiarity with tools such as Netsuite, CRM platforms, and ticketing systems.

• Proven ability to manage logistics, workflows, and multiple projects in a dynamic environment.

• Excellent and empathetic communication skills with a talent for fostering strong client relationships.

• A proactive problem-solver with a dedication to providing outstanding service and establishing trust.

🏝️ Benefits

• Health insurance

• 401k and Health Insurance contribution

• 12 days PTO and 3 days sick pay

• Performance Bonus

• Remote work options

• Equipment provided

• An Otonomee Buddy upon joining

• Access to an Online Gym and Wellbeing Studio

• Opportunities for professional growth