Customer Success Specialist – Morning Schedule

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Providing high-quality support to the bronze VIP segment;

• Collaborating on tasks from the retention team;

• Promoting activities among users, such as tournaments, lotteries, quests, and adventures;

• Conducting interviews with bronze segment users to gather feedback on their experiences and preferences;

• Enhancing customer satisfaction by delivering quality personalized assistance;

• Converting bronze users into VIP clients in higher segments;

• Handling customer objections;

• Assisting with the verification process as needed;

• Achieving established KPI goals;

• Supporting and improving knowledge of existing and new products;

• Opportunity to work from 06:30 to 15:30 Kyiv time (stable schedule from Monday to Friday).

⛳️ Requirements

• Proficient in spoken and written English;

• Ability to communicate effectively via email and phone;

• Excellent communication skills with experience in handling customer objections;

• Ability to engage clients with additional services, highlighting the positive aspects of the product in an appealing manner;

• Empathy and resilience in challenging cases;

• Willingness to learn new tools, work with them, and expand knowledge;

• Ability to manage time effectively and meet established deadlines.

🏝️ Benefits

• 20 working days of paid vacation, public holidays, and sick leave – we prioritize work-life balance;

• Medical insurance at top clinics and coverage for psychological services on the Pleso platform;

• Benefit cafe – spend monthly on preferences, hobbies, sports, and more;

• Events – participate in workshops, team-building activities, and corporate gatherings;

• Training tailored to individual requests – a personal budget for courses, corporate English, workshops, and an online library.