Customer Success Specialist – Modern Retail

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Cultivates a productive working relationship with the CSM team.

• Collaborates with the client's dedicated CSM to deliver product-specific expertise.

• Discusses and showcases CDK product functionality along with industry insights.

• Provides customers with insightful guidance.

• Adheres to established benchmarks for product understanding and utilization.

• Completes client training, consultation, operational adjustments, or best practice requests.

• Escalates any blockers to Customer Care.

• Seizes opportunities for continued growth and enhancement of knowledge regarding the CDK suite of products.

• Engages in scaled webinars for customers.

• Maintains a high level of consistent documentation for dealer engagements.

• Actively seeks and listens to feedback.

⛳️ Requirements

• Associate’s Degree or equivalent experience.

• At least 3 years of experience in the automotive industry.

• Excellent communication skills with peers and clients, both oral and written.

• Strong sense of urgency.

• Capable of managing high-stress interactions and situations.

• Ability to work with and influence both internal and external stakeholders.

• Familiarity with dealership systems and operations.

• Strong understanding of one of the CDK product suites.

• Bilingual proficiency in Spanish is preferred.

• Some knowledge of automotive areas within the dealership and dealer workflows is preferred.

🏝️ Benefits

• Medical, dental, and vision benefits.

• Paid Time Off (PTO).

• 401K Matching Program.

• Tuition Reimbursement.