Customer Success Specialist – Modern Retail

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Cultivate a productive partnership with the Customer Success Manager team to provide exceptional service to low-touch clients.

• Collaborate with dedicated CSMs to offer product-specific knowledge and enhance CDK product adoption.

• Present and illustrate CDK product functionalities along with essential industry insights.

• Assist customers in aligning with basic industry standards and established product usage benchmarks.

• Conduct client training, consultations, operational adjustments, and fulfill best-practice requests.

• Report obstacles to Customer Care to ensure clients derive value and maximize utilization.

• Broaden product knowledge throughout the CDK product suite and supply reference documentation.

• Engage in scaled customer webinars.

• Document dealer interactions pertaining to enhanced performance, product expansion, training, and problem resolution.

• Actively seek and consider feedback, maintain an optimistic attitude, and acknowledge colleagues.

⛳️ Requirements

• Must be a resident of New Jersey, Maryland, or Washington, D.C.

• Willingness to travel up to 80% within the region.

• Excellent oral and written communication abilities.

• Capacity to manage high-stress situations and diffuse them effectively with empathy.

• Proficient in time management and capable of meeting strict deadlines.

• Ability to influence both internal and external stakeholders.

• Exceptional customer service skills.

• Strong organizational and prioritization capabilities.

• Skillful in engaging and articulating value.

• Relationship-building and collaboration skills with senior-level dealership associates.

• Knowledge of dealership systems and operations.

• Comprehensive understanding of one CDK product suite.

• Associate’s Degree or equivalent experience required.

• A minimum of 3 years of experience in the automotive industry.

• Must be legally authorized to work in the United States without current or future employment-based visa sponsorship.

• Proficiency in Spanish is preferred.

• Over 3 years of retail automotive experience is preferred.

• Familiarity with CDK’s organizational structure, solutions, implementation, and service models is preferred.

• Understanding of dealership areas and dealer workflows is preferred.

• A BA/BS degree is preferred.

🏝️ Benefits

• Medical, dental, and vision benefits.

• Paid Time Off (PTO).

• 401K Matching Program.

• Tuition Reimbursement.

• Eligibility for an annual performance bonus may be included.

• Other applicable incentive compensation plans may be included.

• Reasonable accommodations for employees with disabilities.