Customer Success Specialist – Mandarin Speaking

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver daily assistance to the Account Management Team, enabling the team to achieve both individual and collective performance goals.

• Oversee daily operations, which include coordinating delivery schedules, addressing complaints and return & reship requests, managing existing customer relationships and master data, as well as order entry and management.

• Facilitate effective communication and coordination among various internal and external stakeholders to ensure customer needs are met.

• Serve as a primary contact for customer service escalations from key platform service brand partners, ensuring prompt and high-quality resolution of issues.

• Recognize process inefficiencies within the team and assist in the development and implementation of initiatives aimed at continuously enhancing service quality.

⛳️ Requirements

• Demonstrate fluency in both Mandarin and English (both written and spoken) to effectively connect with partners and internal stakeholders.

• Work collaboratively across functions to drive results, ensure alignment, and hold team members accountable for their performance.

• Proactively seek out business opportunities and independently champion initiatives that enhance performance and outcomes.

• Utilize strong attention to detail and analytical capabilities to accurately interpret data and guide decision-making.

• Excel in a fast-paced environment by maintaining high levels of organization, quickly adapting to changes, influencing others, and effectively managing multiple priorities.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance-based incentives.

• A collaborative and inclusive work environment.

• Flexible working hours and remote work options.