Customer Success Specialist, K-12

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with school administrators, educators, program coordinators, and other institutional stakeholders.

• Collaborate with institutional partners to implement best practices that enhance awareness, participation, and student achievement.

• Represent customer interests while promoting retention and growth.

• Evaluate client usage reports to uncover trends, gauge account health, and monitor performance metrics.

• Create and present tailored reports that illustrate program value, results, and impact.

• Support key partnerships through regular reporting, proactive and reactive outreach, and administrative assistance.

• Identify opportunities for growth.

• Conduct on-site visits, deliver in-person presentations, and lead client training on administrative tools, dashboards, and reporting platforms.

• Collaborate with Training, Product, and other internal teams to ensure program delivery aligns with client specifications.

• Provide prompt and knowledgeable responses to customer inquiries.

⛳️ Requirements

• Bachelor's degree and 1–3+ years of experience in education-related fields.

• Willingness to travel frequently during the academic year to visit client locations.

• Willingness to occasionally travel for conferences and company on-site meetings.

• Strong skills in project management and organization.

• A proactive mindset with the ability to advocate for customers and drive solutions.

• Exceptional communication skills, including clear writing, engaging presentations, and confident verbal abilities.

• Ability to creatively solve problems collaboratively and to quickly learn and identify proactive solutions.

• Proficient in Microsoft Office and internet services.

• Independent thinker with high energy, positivity, and strong teamwork skills.

• Preferred: bilingual in English and Spanish.

• Preferred: residence in Southeast states or other Eastern U.S. states near a major airport.

• Preferred: experience with educational technology solutions.

• Preferred: experience in the education sector.

🏝️ Benefits

• Competitive salary based on experience and skill level.

• Flexible remote work arrangement.

• Occasional travel for conferences and company on-site meetings.