Customer Success Specialist – Intern/Graduate Trainee

This is a fully remote position, open to applicants in Florida.

📋 Description

• Support Senior Account Managers in handling daily client inquiries.

• Address basic software-related questions and foster professional relationships with clients.

• Assist new clients in the initial setup of the platform and encourage product usage.

• Develop and revise user guides, tutorials, and training materials.

• Help facilitate product demonstrations for end-users.

• Extract data and generate basic performance reports utilizing business intelligence tools.

• Keep accurate client records in HubSpot CRM.

• Aid in the optimization of internal workflows.

• Collaborate with Sales, Product, and Operations teams.

• Relay client feedback to enhance customer experiences.

⛳️ Requirements

• Final-year university student eligible for an internship agreement or a recent graduate.

• Degree in Business Administration, Marketing, Communications, Engineering, or a related discipline.

• 0–1 years of relevant professional experience.

• Native or fluent English is crucial for engaging with international clients.

• Proficiency in Spanish is advantageous.

• Ability to quickly learn new software tools independently.

• Proficiency in Google Suite is required.

• Experience with CRMs like HubSpot or basic data tools is highly beneficial.

• Strong written and verbal communication skills.

• Comfortable presenting in front of clients and conducting brief video meetings.

• Proactive attitude towards problem-solving with a systematic approach to daily tasks.

• Comfortable working with spreadsheets, numbers, and data reporting.

• High coachability, willingness to receive feedback, and a genuine interest in a long-term career in SaaS.

🏝️ Benefits

• Competitive remuneration: internship stipend or entry-level salary based on profile and contract type.

• Performance bonuses tied to team and departmental achievements.

• Healthcare coverage options (depending on role/location).

• Paid time off.

• Flexible scheduling options.

• Annual training budget for technical certifications.

• Structured mentorship program.

• Work equipment provided, including a computer, monitor, keyboard, mouse, and headphones.

• A young, diverse, and global team environment dedicated to innovation and collaboration.

• An equal opportunity employer fostering an inclusive workplace focused on professional growth.