Customer Success Specialist – Healthcare AI

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate a significant volume of AI-generated call transcripts and text messages to ensure accuracy and quality.

• Detect inconsistencies, errors, and edge cases that necessitate human intervention.

• Highlight any missing or delayed system outputs before they escalate into larger issues.

• Assess the appropriate next steps when the AI faces ambiguous or invalid scenarios.

• Identify when a conversation or workflow becomes invalid and take immediate action.

• Clearly and concisely communicate issues to internal teams and clients via platforms such as Slack and Teams.

• Organize escalations to ensure the receiving team understands the situation, necessary next steps, and the rationale behind it.

• Maintain professional, calm, and precise communication even under time constraints.

• Identify recurring patterns and insights to relay to the product and operations teams.

• Document edge cases and aid in refining the handling of new scenarios.

• Assist in the seamless execution of ongoing pilots and new deployments.

⛳️ Requirements

• Experience as a senior executive assistant, operations coordinator, project manager, or a similar role with significant ownership.

• Outstanding organizational abilities and meticulous attention to detail in high-volume environments.

• Excellent written and verbal communication skills in English at a professional level.

• Ability to make independent decisions in ambiguous and rapidly changing situations.

• Proficient in using multiple communication platforms simultaneously, including Slack, Teams, and SMS.

• Dependable, responsive, and available to work from 9 AM to 5 PM Eastern Time, Monday through Friday.

• Knowledge of EMR or EHR systems; training will be provided for the suitable candidate.

• Experience in supporting operations within a healthcare or regulated setting.

• Proficiency in Spanish or Mandarin is a plus.

• Familiarity with AI tools or AI-powered products is desirable.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of Holidays as per company guidelines.

• Fully remote position, allowing you to work from wherever you are most productive.