Customer Success Specialist, German/Dutch Speaker

This is a fully remote position, open to applicants in Greece.

📋 Description

• Actively engage with current customers through phone, chat, and email.

• Cultivate trustworthy relationships within your assigned customer portfolio.

• Comprehend each customer's business, objectives, and financial requirements.

• Assist customers in maximizing their value from Finom by introducing relevant features and products.

• Suggest the most suitable plans and services tailored to customer needs.

• Spot opportunities to enhance product adoption and customer interaction.

• Reach out to customers exhibiting signs of churn and aid in their retention.

• Reconnect with inactive customers and promote increased usage of Finom.

• Inform customers about new features, products, and best practices.

• Collect customer feedback and pinpoint areas for enhancing the customer journey.

• Collaborate closely with Product, Marketing, Sales, and Operations to elevate the customer experience.

• Serve as a champion for our customers, ensuring their feedback is represented throughout the organization.

⛳️ Requirements

• Fluent in German OR Dutch, with a C1 level in English.

• Minimum of 6 months experience in providing customer support via phone calls.

• Exceptional communication and relationship-building abilities.

• A sincere enthusiasm for facilitating customer success.

• A proactive attitude with the assurance to reach out to customers.

• Strong problem-solving and consultative capabilities.

• Business acumen with the skill to comprehend customer needs and propose appropriate solutions.

• Comfortable engaging with customers through phone, chat, and email.

• Inquisitive, adaptable, and eager to learn.

• Experience in fintech or the financial sector is preferred.

🏝️ Benefits

• Fully remote work, allowing you the flexibility to operate from your most productive environment.

• Annual salary of up to 24,000 EUR gross per year.

• Monthly bonuses based on KPI performance.

• This role is structured as a b2b/freelancer contract.

• The chance to work alongside colleagues from our offices in Amsterdam, Cyprus, Kraków, and Barcelona.

• A rapidly growing fintech where you can significantly influence the customer experience.

• Opportunities to engage with state-of-the-art AI and technology as we innovate the future of Customer Success.

• Career development and advancement as Finom expands across Europe.

• A collaborative, supportive, and innovative culture that values your ideas.

• The opportunity to assist thousands of businesses in succeeding while directly contributing to Finom's ongoing growth.