Customer Success Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• As a Sigma champion and product expert, customers will seek your guidance and knowledge.

• Serve as an advisor to our clients on technical best practices, including

• Gather product feedback from customers and collaborate with the product team to enhance our product roadmap.

• Discover new use cases to expand accounts and identify areas where Sigma can deliver the most value to secure renewals.

• Develop customer references for the marketing team.

• Create and develop software solutions for Business Intelligence and analytics products while offering technical expertise for post-sales customer success.

• Engage directly with clients to comprehend business and technical requirements and implement customized analytics solutions in their environments; provide advice on best practices for implementation, performance, security, embedded analytics, and API access; work alongside Product Managers and Engineering teams to deliver and refine customer solutions.

• Document software and technical implementations; oversee deployed solutions and resolve complex technical issues; and gain knowledge of product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.

⛳️ Requirements

• At least 10 years of experience in business intelligence within a customer-facing technical role (customer success or consulting).

• Strong customer relationship skills.

• Familiarity with database concepts.

• Experience with data warehousing, preferably in a cloud environment (Snowflake, Redshift, BigQuery).

• Proficient in designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub.

• Experience with ETL processes.

• Proven track record of implementing production business intelligence solutions.

• Knowledge of JavaScript and Web Development is advantageous.

• Bachelor’s degree in computer science or a related field, or equivalent technical experience.

• Capability to work remotely full-time with potential travel of up to 50% (eventually).

🏝️ Benefits

• Equity.

• Comprehensive health benefits.

• Flexible time off policy. Take the time you need!

• Paid bonding time for all new parents.

• Traditional and Roth 401k options.

• Commuter and FSA benefits.

• Lunch Program.

• Dog-friendly office.