Customer Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Offer daily assistance to the Account Management Team, aiding in achieving both individual and team performance objectives.

• Support daily operations by coordinating delivery schedules, handling complaints and return & reship requests, maintaining existing customer relationships and master data, as well as managing order entry and processing.

• Facilitate effective communication and coordination among various internal and external stakeholders to ensure fulfillment of customer requirements.

• Serve as a primary contact for customer service escalations originating from key platform service brand partners, ensuring prompt and high-quality resolution of issues.

• Recognize process deficiencies within the team and contribute to the development and implementation of initiatives aimed at continuously enhancing service quality.

⛳️ Requirements

• Possess fluent communication skills in English (both written and spoken) to effectively engage with partners and internal stakeholders.

• Work collaboratively across functions to drive results, ensure alignment, and hold team members accountable for their performance.

• Proactively identify business opportunities and independently spearhead initiatives that enhance performance and outcomes.

• Utilize strong attention to detail and analytical capabilities to accurately interpret data and inform decision-making processes.

• Excel in a fast-paced environment by remaining highly organized, adapting swiftly to changes, influencing others, and managing multiple priorities effectively.

🏝️ Benefits

• Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.