Customer Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist farmers and livestock producers during their initial 90 days, which includes pasture mapping, application configuration, and animal conditioning/training protocols.

• Maintain proactive communication with customers to ensure satisfaction, facilitate renewals, and identify opportunities for account growth.

• Address inquiries related to software, applications, and hardware via phone, email, and ticketing systems.

• Simplify complex technical challenges into clear, actionable guidance.

• Provide support for collar maintenance, as well as solar and battery health diagnostics, and physical collar replacements.

• Keep accurate customer records and document support interactions and product feedback within the CRM system.

• Record and escalate technical product performance trends to the Product and Engineering teams.

• Represent Nofence at regional agricultural trade shows, community events, and occasionally at customer operations.

⛳️ Requirements

• Strong agricultural background, ideally with experience in pasture management, rotational grazing, animal welfare, or livestock operations.

• Demonstrated experience in customer success, technical support, account management, or another customer-facing position.

• Experience in technology, agtech, or hardware-enabled SaaS is preferred.

• A degree or equivalent qualification in an agricultural, business, or technical discipline is advantageous.

• Exceptional practical farming or customer support experience may substitute for formal educational qualifications.

• Interest in IoT and hardware technologies.

• Capability to learn and articulate GPS mapping, cellular connectivity, and mobile application features.

• Excellent written and verbal communication skills in English.

• Ability to work remotely, prioritize daily tasks, and take ownership of customer issues.

• Detail-oriented with strong skills in systematic documentation and workflow management.

• Willingness to travel for trade shows, community events, and occasionally to customer operations.

🏝️ Benefits

• Employer-sponsored health insurance.

• 25 days of vacation in addition to all federal holidays.

• Contributions to retirement plans.

• 8 weeks of paid parental leave.

• Comprehensive product training.

• Onboarding process that includes travel to meet the global team.

• Opportunities for professional development.

• Supportive team environment.

• Competitive benefits package.