Customer Success Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Engaging with platform specialists through Intercom to assist in resolving their queries.

• Serving as a dedicated manager for specialists, fostering the development of their practice on the platform.

• Reviewing specialist profiles to ensure compliance with platform standards.

• Assisting new specialists with the onboarding process.

• Participating in initiatives aimed at user satisfaction and platform growth.

⛳️ Requirements

• 1-3 years of experience in customer success, customer support, or related fields.

• Proficient experience with Intercom, Zendesk, or similar customer service management tools.

• C1 proficiency in English.

• Quick learner with a strong desire to acquire new skills.

• Excellent attention to detail.

• Ability to remain calm and patient in challenging situations.

• Strong problem-solving abilities and comfortable managing multiple tasks simultaneously.

🏝️ Benefits

• 20 days of paid vacation.

• Therapy services available through Mindly.