Customer Success Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Regularly monitor back-order and planning reports to proactively identify supply chain risks and opportunities.

• Analyze supply chain data and create clear, actionable solutions aimed at enhancing product availability and customer satisfaction.

• Collaborate effectively with supply chain, sales, marketing, and other internal and external stakeholders to ensure precise forecasting and optimal inventory levels.

• Actively engage in meetings with planners and country teams to remain aligned on potential supply challenges and product allocation decisions.

• Provide timely and transparent updates to the sales team, facilitating effective customer communication and managing expectations.

• Contribute to the successful launch of New Products by partnering with the European Marketing team to ensure timely availability across all European warehouses at market introduction.

• Assist the Customer Success Manager in mid- to long-term projects aimed at improving customer experience and services, with a strong emphasis on Customer Care and Service & Repair processes.

• Utilize innovation and AI-driven tools to continuously enhance reporting, data analysis, communication efficacy, and the overall customer experience.

⛳️ Requirements

• A Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field.

• A minimum of 1 to 2 years of experience in a similar position, preferably within the medical device sector.

• Basic understanding of SAP and a working knowledge of Microsoft Excel, including proficiency with pivot tables.

• Strong command of English (reading, conversation, and writing); proficiency in additional European languages is a bonus.

• Exceptional analytical, organizational, and project management skills, with a strong emphasis on execution excellence.

• Excellent communication abilities with a demonstrated capacity to collaborate and influence effectively in a cross-functional, matrixed environment.

• Capability to work independently in a remote setting, showcasing strong ownership, accountability, and self-organization.

🏝️ Benefits

• Medtronic provides a competitive salary and a flexible benefits package.

• Our commitment to our employees' lives is central to our values.

• A comprehensive range of benefits, resources, and competitive compensation plans designed to support every stage of your career and life.