Customer Success Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Engage with our customers by addressing their inquiries and requests (via chat, email, and phone), from 08:00 to 20:00 Monday to Friday and from 09:00 to 18:00 on Saturday.

• Offer assistance to our customers regarding their pets and our insurance offerings and enrollment process.

• Continuously enhance the customer experience based on feedback in collaboration with other departments at Lassie.

• Get involved in exciting projects aimed at improving customer satisfaction.

⛳️ Requirements

• You have previous experience in customer service, whether in a veterinary practice/clinic or a position involving direct customer interaction.

• You possess exceptional written and verbal communication skills.

• You approach your work in a structured and detail-oriented manner.

• You are capable of multitasking—providing advice to our customers while also supporting internal projects.

• You have a curious mindset and are always eager to learn new things.

• You are adaptable, proactive, and motivated to thrive in a fast-paced environment.

• You enjoy collaborating within a team and value regular interaction with colleagues (French, Swedish, and German).

• You have a strong command of spoken and written French, along with basic English skills.

🏝️ Benefits

• A flexible, dynamic, and friendly company culture.

• An international working environment that offers a high degree of creative freedom.

• The joy and enthusiasm that come from working on a unique product that contributes to making the world a better place.