Customer Success Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee projects from initiation to completion following the closure of a deal, ensuring seamless execution from quotation to delivery.

• Collaborate with Sales, Design, Engineering, and Operations teams to ensure timely progress of projects.

• Create or obtain quotes while ensuring alignment among customer needs, design specifications, and production processes.

• Manage multiple projects by prioritizing them based on urgency and their impact on the business.

• Monitor project milestones and proactively identify potential risks, delays, or obstacles.

• Serve as the primary contact for customers following the sale.

• Provide regular and clear updates regarding the status of projects.

• Set realistic expectations and professionally address inquiries or issues as they arise.

• Escalate complex issues internally to facilitate timely resolution.

• Keep precise project information updated in internal systems (CRM, trackers, etc.).

• Recognize inefficiencies in workflows and contribute to the enhancement of processes.

⛳️ Requirements

• Proven experience in Customer Success, Account Management, or a comparable client-facing position.

• Excellent project management capabilities, with the proficiency to juggle multiple projects at once.

• Competence in thriving within fast-paced, high-volume settings.

• Exceptional attention to detail, particularly when managing quotes, specifications, and deliverables.

• Strong written communication skills, as this role heavily relies on email correspondence.

• Experience collaborating across various teams.

• Familiarity with tools such as Google Workspace (Docs, Sheets) and project management software (Asana, Trello, Monday, etc.).

• Capability to swiftly learn internal systems (quoting tools, CRMs, workflows).

🏝️ Benefits

• Fully remote position with international exposure.

• Chance to enhance operational and project management skills.

• Direct influence on customer experience and business results.