Customer Success Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Management and further development of our key accounts in daily operations

• Proactive communication through regular check-ins, alignments, and advisory discussions

• Close collaboration with onboarding, sales, and product management teams

• Identification of optimization and growth opportunities (e.g., expanded usage)

• Support with contract renewals and extensions

• Conducting Quarterly Business Reviews (QBRs) and involvement in customer retention initiatives (e.g., NPS)

• Training and enabling our clients for optimal use of our software

• Proactive measures for churn prevention and planning and executing win-back activities to reactivate customers

⛳️ Requirements

• Completed training or degree in business administration or economics – ideally with an interest in software solutions and customer management

• Experience in key account management, customer success, or technical customer service, preferably in a SaaS environment

• Proven successes in increasing customer satisfaction, retention rates, and net revenue retention

• Strong customer orientation and excellent communication skills

• Ability to convey complex information understandably and engage customers

• Structured, self-reliant working style and high service orientation

• Analytical thinking along with a good understanding of processes and software solutions

• Passion for sharing knowledge and developing customers

• Excellent German and English language skills

🏝️ Benefits

• Intensive on-the-job training

• Competitive salary and company benefits

• Flexible working hours and the option to work from home

• Individual training and development opportunities

• Regular team events and communal lunches

• An open company culture and regular feedback

• Modern working tools and innovative technologies