Customer Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the client onboarding process, which includes leadership discussions, integration of clinical workflows, and support during the go-live phase.

• Provide engaging and practical training to healthcare providers and clinical personnel (both in-person and virtually), along with support for current customers.

• Establish strong, lasting relationships with clients; act as their primary resource for best practices, product utilization, and troubleshooting. Track key success metrics and growth to ensure high customer satisfaction.

• Promote adoption and expansion opportunities by comprehending each client’s distinct needs and aligning them with our solutions.

⛳️ Requirements

• A Bachelor’s or Associate’s degree in a healthcare, life sciences, or technical discipline (e.g., Nursing, Optometry, Biomedical Engineering, Public Health), or equivalent clinical experience.

• Knowledge of healthcare environments and clinical workflows.

• Familiarity with EHR systems and standards for clinical data privacy (e.g., HIPAA).

• Exceptional communication, presentation, and relationship-building abilities.

• Capacity to manage multiple projects with a keen attention to detail.

• Medical assistants, ophthalmic technicians, and clinical support staff are highly encouraged to apply.

• Experience in customer success, clinical training, or account management, preferably within medical devices, ophthalmology, diabetes, or healthcare IT is advantageous.

• A strong preference for candidates with direct patient care experience.

• Familiarity with ophthalmic imaging or diabetic retinopathy screening is beneficial.

• Previous experience in a clinical or fast-paced startup environment is a plus.

🏝️ Benefits

• Competitive compensation package, including a robust base salary, performance-based bonuses, and opportunities for additional earnings.

• Comprehensive health, vision, dental, and commuter benefits.

• Generous monthly reimbursement for health and wellness expenses.

• Unique exposure to innovative business development at the intersection of artificial intelligence and healthcare.

• The chance to tackle challenging problems and collaborate with world-class experts from healthcare provider networks, academia, and the industry.

• An opportunity to work with a highly skilled, close-knit team and leading mentors who can provide support and guidance throughout your entrepreneurial journey.