Customer Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Enable and assist users of the TerraSIGNAL software platform to enhance their success in farming and agribusiness operations.

• Create documentation and training resources.

• Generate knowledge base content for AI-driven agronomy and support systems.

• Collaborate with the Training Lead to provide training to platform users.

• Prioritize and schedule help requests, escalating them to the appropriate specialist or technician when necessary.

• Analyze documented solutions for trends to mitigate future issues.

• Recognize and familiarize oneself with the relevant software and hardware utilized and supported by the organization.

• Offer testing support for various modules, procedures, and workflows.

• Carry out additional duties as assigned.

⛳️ Requirements

• A two- or four-year degree in an agricultural discipline (such as agronomy, soils, precision agriculture), geographic information systems (GIS), computer science, or a related field.

• Experience in providing support to users of software platforms.

• Outstanding interpersonal skills, emphasizing rapport-building, active listening, and effective inquiry.

• Strong customer service orientation.

• Ability to communicate clearly and facilitate knowledge sharing.

• An analytical mindset combined with strong problem-solving and communication abilities.

• Familiarity with major digital agriculture platforms and their associated data (such as Precision Planting, John Deere, Case IH, Ag Leader).

• Proficient understanding of global positioning systems (GPS), digital mapping, web, and database applications.

• Knowledge of various data types, including spatial and non-spatial formats, as well as data collected/output from digital agriculture equipment manufacturers and their cloud-based data repositories.

• Capability to work efficiently and accurately under time constraints.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.

• 401(k) Plan with company matching.

• Flexible time off.

• A collaborative work culture where every individual makes a significant impact!