Customer Success, Revenue and Growth

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a diverse portfolio of clients with an emphasis on retention, growth, and satisfaction (NPS).

• Evaluate paid advertising campaigns (mainly Meta Ads), pinpointing areas for optimization.

• Track key performance indicators such as ROI, ROAS, CAC, LTV, churn, and CPL.

• Facilitate strategic meetings and deliver performance presentations.

• Actively work to minimize churn by foreseeing risks and suggesting solutions.

• Convert data into clear, actionable insights for clients.

• Collaborate with internal teams (traffic, creative, technology) to ensure consistent service delivery.

• Assist in enhancing Customer Success processes.

⛳️ Requirements

• Minimum of 3 years of experience in Customer Success, Account Management, or related areas.

• Background in digital marketing or performance-based agencies.

• Proficient in Meta Ads and capable of analyzing performance metrics.

• Strong analytical skills to interpret data and formulate strategies.

• Excellent consultative, solution-focused communication abilities.

• Ability to independently manage multiple clients at once.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.

• Flexible working hours and remote work options.