Customer Success & Retention Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Establish robust relationships with customers through personalized interactions.

• Recognize potential churn risks and actively assist in customer retention efforts.

• Comprehend customer requirements and deliver customized solutions.

• Transform challenging customer scenarios into positive outcomes.

• Work collaboratively with internal teams to enhance the customer experience.

⛳️ Requirements

• At least 2 years of experience in Customer Success, Support, Account Management, or similar customer-oriented roles where building relationships was essential.

• Proficient or nearly proficient in English (Minimum C1 level), with exceptional written and verbal communication abilities.

• Background in technology or digital sectors.

• Outstanding communication skills across various mediums including phone, chat, and email.

• High emotional intelligence and adept problem-solving capabilities.

• Proactive attitude with strong accountability and meticulous attention to detail.

• Capacity to handle multiple customer interactions at once.

• Familiarity with CRM and customer communication tools, such as Intercom, is advantageous.

🏝️ Benefits

• High achievers at UENI will have opportunities for advancement.

• Opportunities for salary growth.

• Performance-based bonuses.