Retention Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Responding to incoming calls from ExactCare’s current patient base

• Assisting with general questions, processing payments, and addressing inquiries about claims

• Managing patient concerns and effectively addressing objections

• Ensuring all efforts are made to retain current patients

• Upholding a consistently positive demeanor and patient-first mindset

• Keeping updated on the products and services available

• Representing AnewHealth’s Core Values in all communications and interactions

• Additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required

• Must be at least 18 years of age

• A minimum of 1 year of experience in customer service or collections

• Experience in a fast-paced, phone-oriented environment

• Excellent attention to detail and accuracy

• Strong organizational and prioritization abilities

• Proficient in using multiple software applications

• Effective problem-solving skills

• Capacity to work independently

• Maintain a high level of confidentiality for patients

• A genuine desire to assist individuals and enhance their lives.

🏝️ Benefits

• Medical, dental, and vision coverage

• Flexible spending accounts

• Company-paid life insurance and short-term disability coverage