Customer Advocacy Representative – Retention

This is a fully remote position, open to applicants in United States.

📋 Description

• Address incoming requests for service cancellations and encourage our customers to stay with us.

• Support customers with complaints or issues aiming to enhance customer satisfaction.

• Recognize opportunities to assist unhappy customers by offering solutions to avert cancellations.

• Concentrate on retaining accounts and minimizing attrition.

• Proactively reach out to customers deemed at risk of cancellation and ensure that every chance to retain these customers is thoroughly explored.

• Handle move-out cancellations.

• Accurately and completely document cases to facilitate reporting on trends by category, geography, and other relevant data.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• Capable of communicating effectively and professionally with customers.

• Able to handle multiple tasks with strong attention to detail.

• Must meet all customer deadlines, both internal and external.

• Familiarity with company-specific software for CRM and scheduling.

• Should become proficient in these business systems to demonstrate competence with company-specific processes and procedures.

• Possess a working knowledge of Microsoft Office Programs.

🏝️ Benefits

• Competitive salary with eligibility for incentives.

• Medical, dental, and vision insurance coverage.

• Company-paid life and AD&D insurance.

• Company-paid short- and long-term disability coverage.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Optional benefit products available.

• 401k retirement savings plan available after just 60 days.

• Paid time off for vacation, sick days, and floating holidays.

• Tuition reimbursement program.