Customer Success Representative, Trust & Owner Accounting

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist customers in achieving success with the platform by providing responsive support and proactive solutions.

• Foster strong customer relationships to ensure a seamless client experience.

• Offer guidance informed by product advancements and industry trends.

• Encourage product adoption among users.

• Utilize trust and owner accounting expertise to assist customers effectively.

• Address issues related to account payments, disputes, or reconciliation tasks.

• Collaborate and share insights across teams to enhance customer outcomes.

• Achieve performance metrics, including response times, customer satisfaction levels, and product adoption rates.

⛳️ Requirements

• Previous experience with trust and owner accounting is highly valued.

• Familiarity with account payments, disputes, or reconciliation tasks is advantageous.

• Excellent problem-solving and communication abilities.

• Demonstrated empathy and patience.

• A proactive attitude towards learning and applying new information.

• A collaborative approach with a willingness to share expertise across teams.

• Proven history of meeting performance metrics such as response times, customer satisfaction, and product adoption.

• A customer-first mentality and a passion for helping individuals succeed.

• Experience with property management or hospitality software is highly regarded but not mandatory.

🏝️ Benefits

• Opportunities for growth and career advancement.

• Potential to broaden responsibilities, acquire new skills, and further career development.

• Autonomy and ownership over work.

• Engaging work that makes a meaningful impact.

• Exposure to AI-enabled features and contemporary working methods.

• Flexible hybrid work model, balancing focused time at home with in-person collaboration.

• An inclusive and supportive culture.