Customer Success Project Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Assist the Customer Success Projects team with the coordination, documentation, and execution support related to customer onboarding and supply chain implementation initiatives.

• Ensure that project plans, deliverables, and communications are well-organized, accurate, and completed within the designated timelines.

• Monitor deliverables and dependencies across various functions including Sales, Operations, Customer Success, IT, and Quality Assurance.

• Maintain organized project documentation.

• Manage logistics and materials for customer workshops.

• Facilitate lane mapping activities by gathering necessary inputs.

• Aid in the setup of KPI reporting and track systems integration.

• Assist in preparing for the handover to Operations and Customer Service.

⛳️ Requirements

• Relevant experience in project coordination, customer onboarding, operations support, or supply chain/logistics coordination is required.

• A Bachelor’s degree or an equivalent combination of education and experience is preferred.

• Project management certification (e.g., CAPM, Prince2 Foundation, PMP) is advantageous but not mandatory for the coordinator level.

• Exceptional organization, prioritization, and follow-through abilities.

• Strong written and verbal communication skills.

• Good analytical and problem-solving capabilities.

• Proficient in Microsoft Office applications (Excel, PowerPoint, Outlook).

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Support for family building.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer activities.