Customer Success Partner, Mid Market

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with clients to implement their digital training strategy using the 360Learning platform.

• Analyze key business objectives of customers and evaluate platform usage to uncover potential opportunities.

• Assess benchmarks and best practices, formulating action plans to take advantage of identified opportunities.

• Facilitate the renewal of contracts by assisting customers in reaching their desired outcomes.

• Organize resources to meet customer needs (technical, educational, etc.).

• Build and sustain strategic partnerships that lead to measurable business results and lasting value.

⛳️ Requirements

• Minimum of 3 years of experience in a Customer Success position.

• Prior experience in an HR Tech or Learning Solution SaaS environment.

• Experience working within the SaaS industry.

• Familiarity with customer success KPIs.

• Excellent interpersonal and communication abilities.

• Capability to understand client needs and challenges.

• Bachelor’s Degree or equivalent qualification.

• Enthusiasm for our work culture as detailed here: https://bit.ly/Convexity360L

🏝️ Benefits

• Compensation: The pay structure consists of a base salary, variable incentive pay, and company equity 📈

• Benefits/Perks: Comprehensive health insurance starting from your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our platform 📚

• Balance: We provide unlimited annual PTO days 🌴 5 days for sick leave 🤒 Holiday time aligned with the Ontario Holiday Calendar 🗓 We are a remote-first organization promoting flexible working hours 🏠

• Diversity, Equity, and Inclusion: We have 6 active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group includes at least one executive team member, enhancing awareness of each group’s activities and ensuring a swift path to impact 🤝

• Corporate Social Responsibility: Explore our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

• Culture: A framework designed to help you make an impact - envision our working style and our Convexity Culture: https://bit.ly/Convexity360L & discover more about the teams, product, and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆