Customer Success Partner

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main point of contact and advocate for your designated customer portfolio.

• Facilitate Quarterly or Executive Business Reviews (QBRs/EBRs) with clients to assess performance, adoption rates, ROI, and potential future opportunities.

• Aid in retaining current customers by maintaining engagement and ensuring successful subscription renewals.

• Track customer usage, order volume, and adoption metrics to pinpoint risks and opportunities for expansion.

• Keep thorough and up-to-date customer records, success plans, and risk indicators within Salesforce.

• Work globally when handling multi-region clients to provide a cohesive experience and consistent service delivery.

⛳️ Requirements

• Demonstrated experience in Customer Success, Account Management, or Customer Partnership roles, preferably in a B2B setting.

• Strong commercial insight, with the capacity to understand customer requirements, anticipate renewals, and recognize growth opportunities.

• Exceptional skills in relationship-building, communication, and stakeholder management.

• Analytical mindset, capable of interpreting data such as usage, adoption metrics, NPS, and health indicators.

• Proficient in solving problems, navigating uncertainty, and influencing cross-functional teams.

• Familiarity with subscription-based data products and services is advantageous.

• Experience in managing global or enterprise-level accounts.

• Established ability to create account strategies, renewal plans, and frameworks for customer expansion.

🏝️ Benefits

• Health insurance

• Professional development opportunities

• Paid time off

• Flexible working arrangements