Customer Success Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee customer background screening initiatives that align with the organizational goals and needs of clients.

• Design and execute long-term contracts and agreements aimed at renewing and increasing customer revenue.

• Comprehend client organizational structures and identify models and essential initiatives within a solutions sales framework.

• Support clients in reaching their objectives by utilizing First Advantage products and services effectively.

• Recognize and cultivate multi-level relationships with key decision-makers and influencers to ensure client retention and relationship stability.

• Formulate strategic account plans to enhance customer revenue and ensure customer satisfaction.

• Act as a liaison among clients, internal departments, and partners to provide clear and accurate guidance on programs.

• Manage client interactions through Salesforce.com.

• Conduct regular business reviews with value-added propositions to reduce client risk and improve screening programs.

• Expand the customer portfolio through revenue retention and the acquisition of new business.

⛳️ Requirements

• A bachelor's degree or equivalent professional experience.

• A minimum of 2 years in a client-facing role is preferred.

• Experience in sales and/or sales management.

• Team management experience is advantageous.

• Strong focus on client satisfaction and a commitment to providing an exceptional client experience.

• Proficient consultative selling skills, including account expansion, up-selling/cross-selling, and new business development.

• Effective negotiation and listening abilities.

• Strong analytical skills, including risk and opportunity assessment as well as performance indicator analysis.

• Excellent verbal and written communication skills.

• Expert knowledge of Microsoft Office, particularly Excel and PowerPoint.

• Intermediate proficiency with Salesforce.com.

• High level of comfort with technology and software systems.

• Capability to meet strict deadlines.

• Ability to work collaboratively in a team environment as well as independently.

• Solid understanding of First Advantage production systems.

🏝️ Benefits

• Opportunities for professional development, including access to our award-winning SOAR program.

• Generous Paid Time Off Program*

• Volunteer Time Off (VTO) Policy to promote participation in philanthropic activities*

• Competitive benefits package (medical, dental, etc.)*

• Global Employee Assistance Program (EAP) available to all team members.

• Opportunities to engage with colleagues through six Employee Impact Groups and participate in Employee Experience events throughout the year.