Customer Success Partner

This is a fully remote position, open to applicants in India.

📋 Description

• Develop and oversee customer background screening initiatives tailored to the organizational objectives and requirements of clients.

• Design and implement long-term contracts and agreements to renew and enhance customer revenue.

• Comprehend client organizational structures and identify business models and key initiatives in a solutions-sales context.

• Support clients in reaching their objectives by utilizing Sterling’s range of products and services.

• Identify and cultivate multi-level relationships with key decision-makers and influencers to ensure client retention and stability in relationships.

• Formulate strategic account plans aimed at increasing customer revenue and enhancing customer satisfaction.

• Serve as a liaison between clients, internal teams, and partners to provide clear and precise program direction.

• Manage client interactions through Salesforce.com.

• Perform regular business reviews utilizing value-added propositions to reduce client risk and improve background screening initiatives.

• Expand the customer portfolio by retaining revenue and securing new business opportunities.

• Oversee and maintain a portfolio of 30–35 Grow Them Commercial Mid Market accounts, with an estimated annual revenue of over $2M.

• Manage comprehensive customer account relationships and identify opportunities to broaden First Advantage’s presence through additional products and services.

⛳️ Requirements

• A graduate qualification is preferred.

• At least 2 years of experience in a client-facing role is preferred.

• Experience in sales and/or sales management.

• Team management experience is advantageous.

• Strong client orientation and a dedication to delivering an exceptional client experience.

• Consultative selling abilities, including account growth, up-selling, cross-selling, and new business development.

• Proficient negotiation and listening skills.

• Analytical capabilities for evaluating risk and opportunity, identifying solutions, and assessing performance indicators.

• Outstanding oral and written communication skills.

• Capacity to prioritize, concentrate on value-added activities, and manage multiple tasks simultaneously.

• Strong attention to detail.

• Proficient in Microsoft Office applications.

• Intermediate proficiency in Salesforce.com.

• High comfort level with technology and software systems.

🏝️ Benefits

• Opportunities for professional development, including the award-winning SOAR program.

• Generous Paid Time Off Program.

• Volunteer Time Off (VTO) Policy to promote engagement in charitable activities.

• Competitive benefits including medical, dental, and more.

• Global Employee Assistance Program (EAP) available to all team members.

• Opportunities to engage with colleagues through six Employee Impact Groups and to participate in Employee Experience events throughout the year.

• An equal opportunity work environment and recruitment process that is free from unlawful discrimination, harassment, and retaliation.