Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main point of contact for clients and maintain regular communication with them

• Conduct client meetings and calls for coordination, feedback collection, and scheduling

• Oversee the status of all ongoing projects and ensure timely execution

• Coordinate between content, technology, web development, and design teams

• Monitor project timelines, follow up, and proactively identify and resolve issues

• Prepare and conduct onboarding for new clients

• Establish processes and explain the workflow

• Contextualize marketing measures and outcomes during client discussions

• Identify opportunities and potential in collaboration with expert teams

• Make processes clearer and more valuable for clients

• Prepare and send monthly reports

• Conduct performance discussions with clients

• Ensure all accounts are functioning smoothly

⛳️ Requirements

• Experience in marketing and customer service (agency, in-house, or similar)

• Willingness to participate in numerous calls and client meetings

• High reliability and a strong sense of responsibility

• Clear and professional communication skills

• Structured working style and effective time management

• Ability to maintain an overview of tasks and projects

• Enjoyment in working with clients and providing them with assurance

• Interest in improving and efficiently structuring processes

• Willingness to carry out tasks diligently and manage projects

• Nice-to-have: Experience in SEO and project management

• Nice-to-have: Basic understanding of websites, Google, rankings, and analytics

🏝️ Benefits

• 100% remote work

• Very clear processes with opportunities to actively shape and develop them

• High level of autonomy with structured leadership

• Modern tools and AI-supported workflow

• Loyal company culture

• Close collaboration with the management team