Customer Success Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to phone inquiries while providing exceptional customer service.

• Organize daily schedules for caregivers and oversee healthcare worker activities.

• Assign caregivers to client visits by identifying the most suitable match.

• Assist in the caregiver screening and hiring processes.

• Oversee the service delivery platform to ensure compliance with company standards.

• Maintain regular communication with field staff to foster strong interpersonal relationships.

• Enhance the employer’s brand and contribute to talent retention efforts.

• Cultivate strong rapport and collaborative relationships with team members based in the US.

• Generate daily and weekly reports on staffing and operational activities.

• Provide support for payroll-related tasks.

• Offer HR assistance to healthcare workers.

• Assist US clients with scheduling, customer service, and human resources functions.

⛳️ Requirements

• A minimum of 3 years of experience in a Customer Service Representative position.

• Outstanding spoken and written English communication abilities.

• Proficient in computer applications including documents, spreadsheets, and web tools.

• Exceptional problem-solving capabilities.

• Highly organized, detail-oriented, reliable, and adept at managing multiple tasks.

• Self-motivated individual with strong time management skills.

• Strong customer service skills over the phone, particularly with clients from the US, UK, Australia, or other international regions.

• Clear and high-quality voice for phone calls and clear HD video quality during the hiring process using home office equipment.

• A home office environment that is free from distractions and noise.

• Availability to work from 11:30 PM to 8:30 AM Philippine Time (PHT), Monday to Friday.

• A strong work ethic, respectful demeanor, and professional attitude towards work.

• A college degree or undergraduate degree in any discipline.

• Reliable high-speed internet connection.

• A dependable computer setup.

• A private home office equipped with a laptop or desktop computer, webcam, headset, and high-speed internet connection for video interviews.

• No simultaneous employment, overlapping jobs, or freelance work while in this position.

🏝️ Benefits

• Permanent work-from-home (WFH) arrangement in a positive, friendly, and enjoyable work atmosphere.

• Updated compensation structure effective in 2026.

• Opportunities for long-term career advancement in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination.

• Training provided in US healthcare operations and remote service delivery practices.

• A supportive remote team culture with over 10 years of experience in remote work.

• Recognition from management and performance-based incentives.

• Comprehensive career development path.

• Full-time position requiring complete professional commitment during scheduled working hours.