Customer Success Operations Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Respond to phone inquiries while providing outstanding customer service.

• Organize daily caregiver schedules and oversee healthcare worker activities.

• Ensure client visits are staffed by pairing the appropriate caregiver with each client.

• Assist in the caregiver screening and hiring processes.

• Administer the service delivery platform in alignment with company standards.

• Maintain regular communication with field staff and foster strong interpersonal relationships.

• Enhance the employer's brand and contribute to the retention of top talent.

• Cultivate strong connections and collaborative relationships with team members based in the US.

• Compile daily and weekly reports on staffing and operations.

• Aid in payroll-related tasks.

• Provide HR assistance to healthcare workers.

• Support US clients with scheduling, customer service, and human resources functions.

⛳️ Requirements

• Over 3 years of experience in a Customer Service Representative position.

• Exceptional spoken and written English communication skills are essential.

• A college degree or undergraduate degree (of any kind) is required.

• Advanced proficiency in computer applications, including documents and spreadsheets, is a must.

• Strong problem-solving abilities.

• Highly organized, detail-oriented, reliable, and capable of managing multiple tasks.

• Self-motivated with effective time management skills.

• Proficient phone-based customer service skills, ideally with US, UK, Australian, or other international clients.

• Clear voice quality during phone calls and high-definition video quality using home office equipment throughout the hiring process.

• A home office space that is free from distractions and noise.

• Availability to work from 9 PM to 6 AM Indian Standard Time, Monday to Friday.

• A strong work ethic, respectful demeanor, and a professional attitude towards work.

• A dependable high-speed internet connection.

• A reliable computer (laptop or desktop), webcam, and headset.

🏝️ Benefits

• Permanent work-from-home (WFH) opportunity within a positive, friendly, and enjoyable work environment.

• Updated compensation structure for 2026.

• Long-term career opportunities in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination.

• Training in US healthcare operations and remote service delivery methods.

• A supportive remote team culture backed by over 10 years of experience in remote work.

• Recognition from management and performance-based incentives.

• A comprehensive career path.

• A positive workplace atmosphere.

• Full-time commitment to professional responsibilities during scheduled work hours.