Customer Success Operations Analyst – CSOps

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee, configure, and enhance HubSpot Service Hub, guaranteeing governance and data integrity.

• Develop and manage pipelines, tickets, workflows, SLAs, and dashboards, organizing processes for Customer Experience (CX), Customer Success (CS), and support.

• Create strategic metrics and reports to track the customer journey and assist leadership.

• Execute integrations between various tools and establish automations aimed at customer support and success.

• Propel ongoing enhancements to the customer experience, facilitating scalable, data-driven processes.

• Provide training on tool utilization, fostering best practices and operational efficiency.

⛳️ Requirements

• Bachelor's degree either in progress or completed in Business Administration, Marketing, Industrial Engineering, or related fields.

• Practical, demonstrated experience with HubSpot.

• Advanced expertise in HubSpot Service Hub.

• Proficient in configuring and managing the platform.

• Experience with workflows, automations, pipelines, tickets, and dashboards.

• Familiarity with Customer Success, Customer Experience, or Support operations.

• Knowledge of metrics, reporting, and data management.

🏝️ Benefits

• Swile benefits card for food and meals.

• Health insurance (extendable to legal dependents).

• Dental plan.

• Life insurance.

• Wellhub (discounts for gyms and physical activities).

• Access to Moodar platform for online psychotherapy.

• Birthday day off.

• Swile Mobility allowance for commuting.

• Home-office allowance.

• Training programs and a career model that acknowledges performance.

• Innovative, collaborative workspace.