Customer Success Manager – Woman/Man/Non Binary

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Take ownership of the entire customer lifecycle, including onboarding, adoption, training, and renewal.

• Foster robust, proactive relationships with clients throughout Southeast Asia.

• Identify and support opportunities for upselling and cross-selling in collaboration with the Sales team.

• Work alongside internal teams to address customer issues promptly and efficiently.

• Partner with Customer Support Engineers to ensure smooth communication and service delivery.

• Gather and disseminate customer feedback to enhance product and service quality.

• Monitor success metrics and leverage data to shape customer strategy and engagement.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Account Management, or a related client-facing role in the SaaS or tech industry.

• Residing in Singapore with a background in supporting regional clients in Southeast Asia.

• Strong technical aptitude and proficiency with tools such as OpenCTI or OpenBAS (training will be provided).

• Exceptional communication skills and comfort in an English-first work environment.

• Ability to thrive in a remote, asynchronous work culture.

• Experience with CRM/CSM tools, customer journey tracking, and success metrics.

• Knowledge of the cybersecurity field, particularly in threat intelligence, is an advantage.

• Bonus: Proficiency in an additional language (e.g., Mandarin, Japanese, etc.).

🏝️ Benefits

• Competitive compensation plus equity—everyone participates in our success.

• Emphasis on remote work, flexibility, and a balanced lifestyle—work that complements your life.

• Choose your equipment—select the tools that best suit your needs.

• Biannual gatherings—join us in person for regional and global offsite meetings to connect, collaborate, and enhance our culture beyond the digital realm.