Customer Success Manager — Voice AI

This is a fully remote position, open to applicants in Germany.

📋 Description

• Accountable for addressing product and technical inquiries pertaining to Voice AI solutions, ensuring exceptional customer satisfaction and robust product adoption.

• Design, enhance, and sustain Voice AI workflows, which encompass prompt design, speech recognition, and natural interaction.

• Assist and educate customers in effectively utilizing Voice AI and SaaS products, including onboarding and coaching sessions.

• Evaluate user feedback and performance metrics to consistently enhance product quality, language models, and customer-success methodologies.

• Collaborate closely with product and engineering teams to develop Voice AI features and automate internal processes.

• Recognize upselling and cross-selling opportunities while actively participating in the expansion of existing customer relationships.

• Play a role in establishing the customer-success framework, for instance, by developing knowledge bases, FAQ systems, and Voice AI demonstrations.

• Deliver technical customer support via phone, voice calls, or ticketing systems to swiftly and proficiently resolve technical issues.

⛳️ Requirements

• A keen interest in artificial intelligence, particularly Voice AI technologies, and the evolution of generative language systems.

• Some professional experience in customer success, account management, or a similar customer-facing role.

• Familiarity with voice and AI platforms such as fonio, VAPI.ai, retell.ai, ElevenLabs, Deepgram, or similar tools is advantageous.

• A strong affinity for software and ideally hands-on experience with SaaS solutions like Userpilot, Intercom, or comparable systems.

• An entrepreneurial mindset, high self-motivation, and a commitment to achieving visible results and measurable customer success.

• Capability to analyze processes, clearly identify improvement opportunities, and implement them effectively.

• Enjoyment in direct interaction and communication with customers, demonstrating empathy, openness, and a strong service orientation.

• A structured, reliable, and solution-oriented work style accompanied by a high degree of initiative.

• Proficiency in both written and spoken German and English.

🏝️ Benefits

• A young company that operates 100% remotely, fostering a high level of trust—optimal conditions for professional and personal growth, skill development, and making your mark in a fast-expanding organization.

• Be part of the digital transformation in the real estate industry, one of the largest sectors globally.

• An international, supportive, and motivated team eager to collaborate with you, along with regular team events.

• An inspiring company culture founded on shared values such as drive, positivity, progress, and “Deliver Wow.”

• With “onpreo Flex,” you have the freedom to choose where you work most effectively.

• Our remote-work policy includes the flexibility to work from home or any location within the United Kingdom or the European Economic Area.