Customer Success Manager – US, Mid West, West Coast

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Spearhead customer onboarding by serving as the main point of contact to guarantee a seamless and value-oriented implementation process.

• Cultivate robust, trusted relationships with key stakeholders at all levels, comprehending their strategic objectives and aligning DexoryView’s capabilities accordingly.

• Provide customer training and workshops both onsite and virtually, ensuring teams are proficient in using the platform and fully grasp its advantages.

• Develop and oversee Success Plans for customers, correlating business objectives with platform usage, complete with explicit KPIs and milestones.

• Assess account health through usage data, feedback, and engagement signals to proactively mitigate risks and enhance retention.

• Manage customer renewals and upsell opportunities, exploring ways to broaden usage and advocate for new features that address evolving requirements.

• Collaborate with Sales, Product, and Engineering teams to ensure that the customer perspective is represented and desired outcomes are achieved.

• Collect and report customer feedback, utilizing insights to inform ongoing product development and customer enablement strategies.

⛳️ Requirements

• Demonstrated experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, preferably within a SaaS or data-centric technology company.

• Strong commercial insight with a history of driving renewals, expansions, and sustained account growth.

• Exceptional communication and presentation skills, adept at engaging both technical and non-technical stakeholders.

• Comfortable working with data-driven insights, capable of interpreting and conveying high-level warehouse or operational metrics and trends.

• Experienced in delivering onboarding, training, and customer-facing workshops, both in-person and virtually.

• Highly proactive, organized, and capable of managing multiple client relationships and priorities concurrently.

• Willingness to travel regularly across North America to foster client relationships (estimated at 1+ day/week).

• Proficient with dashboards and back-end systems to monitor usage trends, facilitate data-driven discussions, and assist customers in interpreting operational insights, resolving deployment issues, and troubleshooting problems.

• Fluent Spanish speaking skills would be an asset.

🏝️ Benefits

• Health insurance

• 401k

• 20 days annual leave

• Social security etc.