Customer Success Manager, US Market

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Assist in implementing, educating, and training both new and existing clients on all features of our SaaS platform.

• Offer mentorship and guidance through demonstrated expertise in the Crisalix platform solutions.

• Establish a trusted advisor relationship with clients while delivering strong technical support throughout their customer journey.

• Promote refresher training and instruction on new functionalities.

• Exhibit a willingness to learn and gain an in-depth understanding of the software, along with the ability to explain it to clients effectively.

• Collaborate closely with the company's C-Suite to ensure adherence to customer success processes.

⛳️ Requirements

• Minimum of 5 years of experience in Tech support or Sales within a B2B SaaS or software company.

• Technologically adept with a strong motivation to build and maintain relationships while expanding product usage in a customer setting.

• Fluent or native proficiency in both spoken and written Spanish and English.

• Demonstrate excellent judgment with consultative, problem-solving, and escalation resolution abilities.

• Highly focused on customer support, possessing the capacity to convey knowledge to clients with varying levels of technical understanding.

• Exceptional written and verbal communication skills; able to articulate clearly and persuasively to audiences at different levels.

• Strongly sales-oriented, hands-on approach with a focus on customer service.

• An organized and enthusiastic demeanor, with a sharp attention to accuracy and detail.

🏝️ Benefits

• Management of customer retention.

• Escalation of information and feedback from users to the marketing and development teams.