Customer Success Manager – Switzerland

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Proactive oversight of our B2B clientele, including ongoing assessment of utilized tools and the identification of opportunities for optimization.

• Focus on the Swiss customer segment, taking charge of both technical and organizational decision-making.

• Implement a structured onboarding process for new clients to facilitate optimal product adoption.

• Provide guidance to B2B clients from various sectors on technical and organizational issues in close collaboration with Tech, Customer Service, Project Management, Business Development, Engineering, and Product teams.

• Assist in the coordination and communication of ongoing projects.

• Systematically gather and relay customer feedback to the Product team to foster continuous product enhancements.

• Deliver support and consulting services to clients both remotely and on-site to ensure exceptional service.

⛳️ Requirements

• Completed vocational training in a commercial or technical field (EFZ) or an equivalent qualification.

• At least 2 years of experience in Customer Success Management and/or Project Management.

• Outstanding communication skills and analytical thinking to effectively capture and present complex issues in a structured manner.

• Strong orientation towards teamwork and active participation in enhancing internal processes alongside colleagues.

• Robust problem-solving abilities; complex challenges are approached in a pragmatic and solution-focused manner.

• Proficient in MS Office; experience with CRM systems is preferable.

• Significant experience with large datasets is an advantage.

• Swiss national or someone who is comfortable with Swiss culture and communication styles to interact authentically with clients.

• Native-level proficiency (C2) in one language and a very good command (at least C1) in another language.

🏝️ Benefits

• 28 days of paid vacation – schedule them as you wish.

• Modern Apple equipment provided so you can start effectively.

• Flexible working arrangements to accommodate your needs.

• Exclusive discounts available through Corporate Benefits.

• Opportunities for learning and development.

• A blend of innovation and stability – a start-up mentality within a financially secure environment.