Customer Success Manager, Spanish/Bilingual

This is a fully remote position, open to applicants in Philippines.

📋 Description

• **What You’ll Be Accountable For (Outcomes)**

• **1. Ensure Accurate Order Processing**

- Accurately enter, track, and manage customer orders in QuickBooks/ERP.

- Keep precise records, documentation, and reports for each order.

• **2. Optimize Documentation & Shipment Coordination**

- Create export documents, packing lists, certificates, and shipping paperwork.

- Collaborate with freight forwarders to guarantee timely and error-free deliveries.

• **3. Proactive Customer Engagement**

- Handle email communications with customers regarding order status, updates, and documentation requests.

- Efficiently address inquiries, providing clear guidance and follow-up.

• **4. Reporting & Operational Insights**

- Produce weekly operational reports that showcase order volume, shipping status, and any issues.

- Identify process inefficiencies and suggest enhancements to improve accuracy and efficiency.

⛳️ Requirements

• **Essential Technical & Work Environment Criteria**

• **Internet Connection:**

- Primary: Minimum of 15 Mbps.

- Backup: At least 10 Mbps, must ensure continuity during power outages.

• **Primary Device:**

- Desktop or laptop equipped with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), AMD Ryzen 5, or equivalent.

- A minimum of 8 GB RAM is required.

• **Backup Device:**

- Should meet or exceed Intel Core i3 performance standards.

- Must function during power interruptions.

• **Workspace & Equipment:**

- Webcam and noise-canceling USB headset are necessary.

- A quiet, dedicated home office space is needed.

- Smartphone for customer communication and verification is required.

🏝️ Benefits

• **Advantages**

- **Dynamic Team:** Become part of a collaborative and innovative culture that appreciates your contributions.

- **Continuous Learning:** Acquire skills in operations, logistics, and customer success.

- **Career Advancement:** Access clear pathways for progressing in your professional journey.

- **High-Energy Environment:** Excel in a fast-paced, outcome-driven workplace.

- **Flexible Work Setup:** Enjoy the option to work from home or a location that enhances your productivity.

- **Work-Life Integration:** Experience reduced commuting stress while maintaining peak performance.